Return policy

The shipping costs to return the product are paid by the buyer.

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day term starts from the date of receipt of the last product.

The right of withdrawal in the e-commerce field can be exercised within 14 days, which must be counted as follows:

  • in service contracts, from the moment the contract is concluded;
  • in sales contracts, from the day on which the consumer or a third party, designated by him to receive the goods, materially comes into possession of it.

The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number, user name and any explicit declaration containing the decision to withdraw from the contract, to: info@polyshaper.eu

The goods must be returned to the company headquarters: GIPAT srl, Via Eusanio Stella, 17, L’Aquila (AQ) 67100, ITALY

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal withina maximum period of 7 working days.

The right of withdrawal will not apply if the PolyShaper shop services and products are included in the categories of art. 59 del D.Lgs 206/2005.

The site will reimburse using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary for making the refund.

The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers. Despite past attempts to broadly interpret this term, it is now established that with this term only the natural person who acts outside his professional activity can be identified. The Civil Code, in fact, designates it in this way: “the consumer is the natural person who acts for purposes unrelated to any business or professional activity carried out” (Article 1469 bis). Basically, companies and professionals with a VAT number cannot assert the right of withdrawal for purchases made in this capacity.